Refund Policy

Refunds may be issued under the following conditions:

• Timeframe: Requests must be submitted within 14 days of purchase for physical products or event registrations, unless otherwise specified at the time of purchase.
• Condition: Physical products must be unused, in their original condition, and returned with proof of purchase. Return shipping costs are the responsibility of the customer unless the product is defective.
• Event Registrations: Refunds for events (e.g., Global Investment & Trade Summit, From Africa to EU Summit) are eligible only if requested at least 14 days before the event start date, subject to the event’s specific terms.
• Digital Products and Services: Digital products (e.g., downloadable content, online courses) and services already rendered (e.g., event attendance, consulting sessions) are generally non-refundable due to their nature, unless explicitly stated otherwise.

To request a refund, please follow these steps:

• Contact Us: Email our support team at info@seketak-eg.com with your order number, purchase date, and a detailed reason for the refund request.
• Processing Time: We will review your request and respond within 2-3 business days. If approved, refunds will be processed within 7-10 business days to the original payment method.
• Verification: We may request additional information (e.g., proof of purchase, product condition) to process your request.

The following items and services are not eligible for refunds:

• Custom or Personalized Products: Items tailored to your specifications (e.g., custom event materials).
• Downloadable Content: Digital products accessed or downloaded after purchase.
• Services Rendered: Services fully or partially delivered, such as event attendance, workshops, or consulting sessions.
• Late Cancellations: Event registrations cancelled less than 14 days before the event start date.
• Promotional Offers: Purchases made under special promotions or discounts may have specific refund restrictions, as noted at the time of purchase.

• Original Payment Method: Refunds will be issued to the original payment method (e.g., credit card, bank account) used for the purchase.
• Currency: Refunds will be processed in the original currency of the transaction (e.g., Egyptian Pounds [EGP] or other specified currencies).
• Partial Refunds: In cases of partial use (e.g., partial event attendance), we may offer a prorated refund at our discretion.

For events like the Global Investment & Trade Summit (GITS) or From Africa to EU Summit:

• Refunds are subject to the event’s cancellation policy, communicated during registration.
• If an event is cancelled or rescheduled by SEKETAK, you may be eligible for a full refund or a transfer to a future event, at your discretion.
• Force majeure events (e.g., natural disasters, government restrictions) may limit refund eligibility, and alternative options (e.g., credits) may be offered.

If you are dissatisfied with our refund decision or have concerns:

• Contact Us: Reach out to info@seketak-eg.com to discuss your case. We aim to resolve issues promptly and fairly.
• Escalation: If unresolved, disputes will be governed by the laws of the Arab Republic of Egypt, as outlined in our Terms and Conditions, with jurisdiction in Cairo courts.

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an effective date. We encourage you to review this policy periodically.

For refund requests or questions about this policy, please contact:

SEKETAK for Entrepreneurship Solutions
Email: info@seketak-eg.com
Address: Cairo, Egypt